Established safe and clean working environment. Manage client's daily wants and needs and execute in a professional and timely manner, Maintain banquet event orders on a daily and weekly basis; refer to client resumes on daily basis, Coordinate room layouts and details of banquet event orders with various departments, Consistently work towards exceeding departmental service standards (LQA, JDP, CES and AAA Five-Diamond), Manage the concierge lounge during breakfast and evening hours, Collaborate with fellow associates to ensure a seamless experience for our guests, Maintain a clean and professional concierge lounge, Provide information about locale to guests; such as dining, nightlife, shopping, and tourist attractions, Cross-trained as a Front Desk/At Your Service Agent; knowledgeable about front desk duties & responsibilities, Aided in making the JW Marriott Grand Rapids #1 out of all other JW Marriott hotels in the US in 2014. Your resume and cover letter need to be letter-perfect.Take the time to thoroughly edit your resume, correcting any spelling or grammar errors (or have a competent friend do this for you if you feel unsure about your grammatical skills). Provided information about local features such as shopping, dining, nightlife, and recreational destinations. Provided support for residents in emergency situations, Delivered high level of customer service to guests, Provided customer service in a friendly and professional manner. Manage, maintain, and report any amenity deficiencies to the MRI.Answer telephone promptly and in a professional manner and direct callers to appropriate individual or take messages. Ordered and distributed office supplies while adhering to a fixed office budget. Fostered 20% increase in customer loyalty by implementing interaction improvements. A successful resume sample for Concierge highlights good communication and interpersonal skills, organization, attention to details, customer service orientation and the ability to lift weights. Concierge. Performed office duties on a temporary basis when needed. Good attendance (rarely/ never called in sick, always found a replacement when sick or couldn't come in. Love this resume? Greeted guests in a welcoming and positive manner. Filter options. Responsible for documenting and maintain reports related to discussions and feedback provided by customer and presented reports to appropriate department to enable further improvement in services. Most Concierges showcase certification in hospitality services in their resumes. It is short, and as a jobseeker, your cover letter should be no more than half a page. Inspect work area and make sure lobby is in good order. Assisted with inventory control and restocking of products. Direct assistant to the daily duties of the Chief Concierge and controller of all requisitioning for the Front Office department. Attended to resident requests and utilized multiple resources both in house and external vendors to resolve problems and complaints. Speaking several languages, IT literacy and discretion are also highly valued at this job. Partnering with some of the industryâs most exciting brands across Private Aviation, Private Aviation Catering, Lifestyle Management, Luxury Concierge and more, our consultants have a wealth of industry experience, therefore understanding how challenging this varied market can be. All rights reserved. Acted as a liaison between the property's management and residents, Responsible for overall management and efficient functioning of the Conciergedepartment. (e.g., HIPPA, Red Flag Rule, OSHA, ClLIA). Located airline lost baggage and arranged delivery to the future ports of call; oversaw all luggage handling on the vessel. Answer any questions on the community amenities and assist residents with gate cards/keys. Objective : A vibrant Concierge Agent professional with over seven years of accumulative supervisory experience in luxury condominium and resort environments. Offering an array of skills in large-scale event planning, effective communication, leadership, contract writing, securing client discounts and â¦ View details and apply for this day concierge job in South West London (SW1) with Rhodium on Caterer.com. Investigated and resolved customer inquiries and complaints in an empathetic manner. Provided full customer service for high-end clientele. Access to confidential medical record and organizational information as it relates to patient care. Excellent work ethic and strength in boosting company morale. Provided exemplary customer service to Elite Members. 57 Luxury Concierge jobs available in New York, NY on Indeed.com. Followed safety and infection control. Post your CV - Apply to jobs from any device! Made follow up appointments for patients for Doctor's office. Responsible for screening/ keeping log of visitors who enters and exits the building, and monitoring surveillance cameras. Appropriately handled or referred questions and requests. Understood principles of auditing, balancing, and closing out accounts. Provided assistance in logistics for various departments of the hotel pertaining to daily operations. Enhanced resident's experience by facilitating use of building amenities, booking reservations and event tickets, and by providing information about neighborhood businesses and city attractions. Performed one on one consultations with guests regarding personal, cosmetic and beauty products, Participated in product sampling program to engage guests for repeat clientele, Attended monthly sales and product trainings to ensure sufficient sales practices, Engaged with store guests and built strong relationships. Greeted numerous visitors, including VIPs, vendors and interview candidates. Monitored delegated measures to comply with government regulations. Belgravia Gate is looking for an experienced Concierge Security Guard, with previous experience in luxury residential and hotels preferred.Licences required; SIA/CCTV, SIA Doormanâs/CP, clean driving licence. Serve as an information liaison, notifying various departments of guest requests or complaints. There is a notable difference between a resume that gives walls of text and one that arranges wording and design in a way that draws readers in. Provided restaurant recommendations, outlining similarities and differences in menu and ambiance. They may book services for guests, such as transportation and activities. Managed wide variety of resident services and administrative tasks to resolve issues quickly and efficiently. Answered and managed incoming and outgoing calls while recording messages. Luxury Concierge jobs in London. Providing customer with information pertaining to paperwork needed, where to mail payments. Provided the highest level of customer service to Clients. Managed the CEO's complex and frequently changing travel arrangements and coordinated the pre-planning of trips. Page 1 of 15 jobs. Specialized in customer service relations between bariatric practice and patients. Answered various inquiries pertaining to excursions, sporting events, concerts and plays, Established personal connections to assist in maintaining repeat guests, Efficiently handle a variety of calls with superior phone etiquette and strong retention of details, Researched guest requests using the internet and other resources, Acted as a resource to my team and less experienced associates. Analyzed industry trends and compiled market research data to inform planning and strategy. Concierges greet guests in a hotel and make sure they feel welcome. We offer a wide range of premium concierge services, 24 hours a day, 7 days a week, and 365 days a year. Screen visitors and vendors entering the building, Managed Tenant requests and provided assistance to visitors, Provided customers and visitors with escort services, Preparing and documenting incident reports, Respond to all emergency situations as directed by policies, Arranged or gave advice on transportation, business services or entertainment, Monitored guest requests for housekeeping and maintenance, Received and distributed packages for residents, Greeted residents, prospective residents and visitors, Ensure that standards are maintained and guest satisfaction is maximized, Keep inventory stocked and order new inventory based on guest in-house, Manages and supervise Concierge colleagues' to perform the daily tasks, Coordinates with Front office to execute efficient arrival and departure guests. Assisted Spa Manager by maintaining positive employee relations through open and effective communication with team. Managed office supplies, vendors, organization and upkeep. Managed the front desk services. Improved resident and guest service by projecting friendly and knowledgeable attitude. Assistant Manager. Love this resume? Coordinated delivery times with other departments. Developed surgery volunteer program, led orientation, established duties, supervised and coached volunteers. Also preparing bi weekly closing of the cash bank. Provided guidance on preventive services. A concierge provides guests with information about locations and services outside of the hotel. Served as a liaison between varieties of medical practices to direct patients through medical clearance workup. Communicated between nurses, pharmacist, lab staff and doctors. To ensure the safety and security of all Residents, Employees, and property. Prospected to obtain new accounts while maintaining relationships with existing accounts. Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. A conciergeâs role in a hotel or apartment building is more defined than that of a concierge for a personal concierge service. Provided polite and effective personal service to a luxury condominium building and its community by anticipating resident's needs and desires. Dear Annabel, Years of experience in C-suite roles has prepared me well for Bandâs next CIO. Utilized maps, charts, and brochures to explain available activities to guests in person, and offered to arrange outings according to any existing itineraries. Work independently in hotel restaurant and bar including opening duties, guest service and closing duties. Acted as a liaison between the physician, employee, and patient in a clinical setting and business setting. Provided general office assistance as needed. Assisted nurses, managers and director with special projects and new initiative implementation. You might have seen some of the Pure Entertainment Groupâs work featured on the New York Times, Forbes, Elite Travelerâ¦ Assisted with access to all community services available. 1,701 Luxury Concierge jobs available on Indeed.com. Performed administrative tasks to include minutes, scheduling, reporting and maintaining PAR levels. Customer Service for customers dealing with foreclosure, Died in Lieu, Short Sales, etc. Managed business finances, including paying vendors and suppliers for products services rendered. Answers phones, records messages, receives packages, files documents, and completes any administrative tasks given. Excellent interpersonal skills and ability to communicate effectively with customers, other team members and leadership. Concierges greet guests in a hotel and make sure they feel welcome. This cover letter is an example of one that could pair with a CIO Resume. Tracked room revenues, occupancy percentages, and other front office statistics. Provided transportation, cooking, cleaning, and other services to fit the needs of the client. Hose down side walk, and water/maintain flower garden. Assisted in coordinating events in the Home Center and offsite with title and real estate co. Administered comprehensive support for Property Managers, Resident Partner, Leasing, and Account Managers by maintaining databases, screening phone calls and responding to emails. See our sample Concierge Cover Letter. Monitored the current status of coupon, discount, and other promotional programs. Sort by: relevance - date. Great knowledge of hotel services, local events and venues and transportation options. Page 1 of 17 jobs. Monitored income expense sheets to track and adjust expenses. LUXCESS® is a boutique luxury lifestyle management company providing global bespoke concierge financial, investment and management services. Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons. Manage and organize the package room by accepting packages, notifying the resident, and locating and giving the correct packages to the resident. Communicated any issues between management and patrons. Founded in 2008 by Steve Edo, Pure Entertainment Group is a luxury lifestyle and concierge company based out of Montreal, Canada, catering to high-net-worth individuals. Type 55 wpm, proficient in Microsoft Office, various databases and end-user survey software. Arrange for, suggest recommend, book and confirm services such as purchasing gifts, premium tickets, dry cleaning and other errands. In charge of maintaining key storage for residents. Developed marketing programs with the hotel restaurant to increase weekend occupancy and midweek restaurant sales. Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty. Apply to Concierge, Doorman, Customer Service Representative and more! Summary for Concierge Resume. Maintained company legal documents including employee and client files. Verified and transfered all account postings and balances to master accounts. Completed data entry, tracked resumes and maintained the applicant tracking system. Greeted and assisted store beauty clients in high volume retail setting. Well versed in anticipating guest needs and responding appropriately. Educated members concerning BCN Advantage policies, procedures and benefits through verification and inquiries adhering to all HIPAA rules. This free concierge cover letter sample includes numerous details that can be found in any well-written letter. Prepared Prep with proper washing, cutting and slicing procedures, Maintain sanitation and cleanliness standards that meet or exceed the state and local Health Board inspection and franchise requirements, Accurately and efficiently completed all sales transactions at POS cash registers using cash, credit, or automatic debit, Provided a friendly environment, which include greeting, acknowledging and engaging with every customer. Represented the HOA and its interests to vendors, real estate agents, and contractors. Insured that rations for Breakfast was stocked and routinely ordered for the hotel. Strong knowledge of the surrounding area and all recreational, hospitality and business related information. Summary. Grew repeat business by 12% and improved customer satisfaction survey results by 25% by providing extraordinary service to guests. Concierge jobs. Resolved problems and complaints that residents may have. Apex Concierge Services promises to deliver top-tier, luxury concierge services to high-income and sophisticated clientele in the Greater New York City, Long Island, and practically anywhere our services are needed. Focused primarily on improving the level of the guests experience at the hotel that the employees provided. Provided personalized Concierge service prior, during, and after the guests visit. Sort by: relevance - date. The Intercontinental New York Times Square pairs modern luxury with the hustle and bustle of New York's most desirable neighborhood. Directed target marketing efforts that introduced new products and promoted product visibility. Sales Agent. Implemented innovative programs to increase employee loyalty and reduce turnover. Responsible for guaranteeing customer satisfaction by ensuring top-notch customer services, listening to the voice of the customers, resolving customers complaints and providing advice and recommendation based on customer needs. ... Beautiful Places Luxury Villa Rentals, Francis For... Job Titles Held: Concierge, Outside Sales, Chief Concierge Read More . We also facilitate the up gradations to the next category of the rooms and complimentary other â¦ Deliver any mail, packages and newspapers to the owners of the building. Wrote and developed company/employee policy manuals. Managed merchandising presentation, signage, lighting, and general spa maintenance. Gave friendly and accurate customer service with incoming and outgoing calls for members. Resume Example Resume Score: 80%. LUXURY RESIDENTIAL CONCIERGE. Booked spa and salon appointments along with up-selling treatments. A concierge provides a variety of services to guests. Our goal is to deliver smooth, stress-free experiences in each area of your life. Screened all visitors and incoming packages/mail to ensure safety in the building. Sort garbage and keep an eye on all cameras in the building. Manage Home Center. Responded to a wide variety of questions and needs, in person and on the phone. Picked up and delivered items, and ran errands for guests/management. Assisted guests with check in, check out, issuing duplicate room keys, folio review, and folio adjustments prior to check out when approved. Managed customer analytics to include staff engagement. Apply to Luxury Concierge jobs now hiring on Indeed.co.uk, the world's largest job site. Provided functional planning and execution of program events, office socials and corporate teambuilding retreats exceeding 200 patrons. Compiled current descriptions of international ports of call and assisted guests with shore side inquiries and confirmations. Screened applicant resumes and coordinated both phone and in-person interviews. Concierge Resume Examples. Research public perception of products and services and use information gathered to guide strategy development. The Best Concierge Resume Samples 278 Search Results. Set up transportation, show reservations, special events, dining reservations, tours, cabanas, table service, guest list for clubs, and golf tee times throughout the valley. Arranged for the replacement of items lost by travelers. Bartender.
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